How do I place an order?
Orders can be sent via email to sales@usglassdepot.com, via fax to 516-899-5999, or through WeChat (516-899-2999). You will receive an order acknowledgment the same day, except on Saturdays, Sundays, and holidays. Our inside sales team is standing by to enter your order for production and answer any technical questions you may have.
How do I request a quote?
Requests for quotes can be sent via email to sales@usglassdepot.com, via fax to 516-899-5999, or through WeChat (516-899-2999). Our estimators strive to process all quotes on the same day, with a maximum turnaround time of 24 hours, excluding weekends and holidays. They are available to answer any technical questions, provide value engineering, and more!
How do I order a replacement?
Just let us know which order and size you need replaced. You can send us a picture of your label, or even the barcode or QR code on your label. That’s how easy we are.
What's your lead time?
We’re known to have some of the best lead times around because we work up to 10 hours daily, including Saturdays, and we have larger and more intelligent equipment with plenty of capacity. Customer material drop-off and pick-up are available the next day. Every month, we send out emails, faxes, and WeChat messages to our customers with the current lead time and any other promotions or announcements we have to make.
How do I know when I'll be receiving my order?
Once your order is acknowledged, you will receive an acknowledgement via email, fax, or WeChat (according to your preference). In the top right-hand corner, you will see your delivery date listed.
Do you charge for delivery?
We don’t charge for delivery; we just ask that the value of all of your orders reach a certain threshold in order to be shipped (it’s relatively low). The threshold varies by delivery area. So, on your order acknowledgement, you will see your “Ship Zone” listed next to your delivery address. The delivery minimums are listed in the footer of your order acknowledgment. Some customers order stock sheets if they are below the minimum. There are certain circumstances where we do charge for delivery. For example, a midnight delivery, third-party common carrier delivery, etc.
How do deliveries work?
You will receive a confirmation call the day before your order is scheduled to ship. We only send our driver in the truck for sidewalk delivery, so customers will need to have their own staff unload the material. Special arrangements can be made for an extra person on the truck, but there is a fee for this service.
Will you deliver to job sites?
Absolutely. Small job site deliveries can be sent loose on our milk-runs, but be sure to provide the delivery address in advance, or your ship date could change. Larger job site deliveries that require a full truck load or special considerations can be arranged with our sales & dispatch team. Please note, we do not deliver to homes. For example, if you are ordering a shower door for a home – that will need to be delivered to your shop or picked up from our facility.
Can I pick up my order?
Please call at least 1 hour in advance if you wish to pick up your order so that we can stage it for you. This way, we can get loaded quickly and off to your job right away. Our pick-up window is Monday through Saturday, 8:00 AM to 4:30 PM.
Can I drop off my own glass for tempering only?
Absolutely. You can drop off, and pick up in 24 hours.